Terms of service
Welcome to the website of HONG KONG HAIWO SUPPLY TRADING CO., LIMITED (hereinafter referred to as "we" or "the Company"), haiwosupply.com. This website provides you with the purchase service of home decorative oil paintings and other products. In order to ensure that you can experience the services we provide smoothly, please read the following terms of service carefully before using this website. Once you use this website, you agree to abide by these terms.
I. Acceptance of Terms
1.1 By accessing and using this website, you confirm that you have fully understood and agreed to abide by these Terms of Service and the Company's Privacy Policy.
1.2 We reserve the right to modify, update or replace these Terms of Service at any time and will post the modified terms on this website. You should check this page regularly to understand the changes in the terms. Any modification will take effect once posted, and your continued use of this website means that you accept the modified terms.
II. Product Information
2.1 All descriptions, prices, images and other information of home decorative oil paintings and other related products provided on this website are tried to ensure accuracy. However, due to display equipment, shooting angles, etc., the actual product color and size may differ from those displayed on the website. Please understand.
2.2 We reserve the right to change or withdraw product information, prices and inventory without prior notice.
III. Order and Payment
3.1 Orders submitted through this website are deemed to be your intention to purchase the selected products, and you promise that all information provided is true, accurate and complete.
3.2 We will confirm your order based on inventory availability. After the order is confirmed, you will receive a confirmation email indicating the details of your order.
3.3 We accept a variety of payment methods, including credit cards, debit cards and other payment methods supported through this website. All payments must be made using the payment method confirmed by this website.
3.4 In some cases, if an order cannot be processed due to insufficient inventory or other reasons, we will notify you in a timely manner and cancel the order. Refunds will be made according to the payment method you used when making the payment.
IV. Shipping and Delivery
4.1 Our products are mainly exported to Europe and the United States, and the transportation of all orders will be arranged according to the delivery address you provide.
4.2 You are responsible for shipping costs, customs duties and other related costs, which will be displayed at checkout based on your order and destination.
4.3 We will try our best to ensure that the goods are shipped within the agreed time, but we are not responsible for force majeure (such as natural disasters, transportation delays, etc.).
4.4 During the delivery of the goods, if you fail to receive the goods in time or fail to sign for them on time, it may cause additional costs or delays. Please check carefully whether the goods are intact upon receipt. If there are any problems, please contact us immediately.
V. Return and Exchange Policy
5.1 We are committed to providing high-quality products. If the goods you received are damaged or inconsistent with the order, please contact us within 7 days after receiving the goods, and we will provide you with a return and exchange service.
5.2 The returned goods must be kept in their original condition, including packaging, labels and accessories.
5.3 Due to the nature of individual products or other reasons, some products may not be applicable to returns and exchanges. Please read the relevant terms carefully before purchasing.
5.4 You shall bear the cost of return unless there is a quality problem or delivery error with the product.
VI. Intellectual Property
6.1 This website and all its contents (including but not limited to text, images, logos, trademarks, software, audio and video files, etc.) are owned by us or relevant rights holders and are protected by intellectual property laws. Without authorization, no unit or individual may copy, use, publish or otherwise infringe the above rights.
6.2 You agree not to use the content on this website in any way unless it is for personal non-commercial purposes and in compliance with relevant laws and regulations.
VII. User Behavior
7.1 You agree to comply with applicable laws and regulations when using this website and shall not engage in any illegal, harassing, malicious, false or other improper behavior.
7.2 You shall not upload, publish or disseminate any illegal, malicious, infringing or unethical content through this website. You will bear full responsibility for any damage caused to us as a result.
7.3 We reserve the right to suspend or terminate your access to this website at any time as needed, especially if you violate the terms of service or engage in improper behavior.
VIII. Disclaimer
8.1 The content and services of this website are provided on an existing basis. We are not responsible for any direct, indirect, special or incidental damages caused by the use of this website, including but not limited to loss of profits, loss of data or business interruption.
8.2 We are not responsible for any losses caused by force majeure (such as natural disasters, technical failures, hacker attacks, etc.).
8.3 The links provided by this website may point to third-party websites. The content and privacy policy of these websites are the responsibility of their respective operators. We are not responsible for their content and services.
IX. Privacy Protection
9.1 We promise to respect your privacy and will take appropriate measures to protect your personal information. For more information, please refer to our privacy policy.
9.2 We may collect your basic information (such as name, address, contact information, etc.) to process orders and provide services, but will not disclose this information to third parties without your consent unless required by law.
X. Applicable Law and Dispute Resolution
10.1 These Terms of Service shall be subject to the laws of the Hong Kong Special Administrative Region of the People's Republic of China and shall be governed by them.
10.2 If any dispute arises during the performance of these Terms of Service, the parties shall first resolve it through friendly negotiation; if the negotiation fails, either party may bring a lawsuit to the Hong Kong court.
XI. Contact Us
If you have any questions about these Terms of Service or need further information, please contact us through the following methods:
Email: [email protected]
Website: www.haiwosupply.com
Thank you for visiting the HONG KONG HAIWO SUPPLY TRADING CO., LIMITED website, and wish you a happy shopping!